Protection des données

Privacy policy - General part

Name and contact details of the body responsible, data protection officer

This data protection policy applies to ARBURG GmbH + Co KG and its affiliated companies (hereinafter referred to as "we"). A list of all affiliated companies can be found in Appendix 1_ARBURG companies.

In the following, we explain how we collect your personal data, what we do with it, for what purpose and on what legal basis your data is processed, as well as the resulting rights and entitlements for you. For this purpose, the data protection policy is divided into two parts - the general part and the specific part. The general part contains general regulations on data protection and applies to each specific part. The specific part contains the regulations relating specifically to your case of application. Simply click on the case of application that concerns you.

The body responsible pursuant to Article 4 (7) of the EU General Data Protection Regulation (GDPR) is ARBURG GmbH + Co KG, Arthur-Hehl-Strasse, 72290 Lossburg, Germany, e-mail: contact@arburg.com, phone: +49 7446 33-0, (see also our legal notice) as well as the respective local affiliated company, to the extent that your personal data is processed by the latter.

You can contact our data protection officer at the e-mail address datenschutzbeauftragter@arburg.com or using our above-mentioned postal address, adding "For the attention of the data protection officer".

Personal data
"Personal data" includes all information relating to an identified or identifiable natural person, such as their name, address, e-mail address and user behaviour.

General note on the obligation to provide data
You are under no legal or contractual obligation to provide us with your personal data. However, the use of our services may not be possible to some extent without the provision of personal data.

Your rights

You are entitled:

  • Pursuant to Article 15 GDPR, to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing and objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information about its details.
  • Pursuant to Article 16 GDPR, to request the rectification of inaccurate or incomplete personal data stored by us without delay.
  • Pursuant to Article 17 GDPR, to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims.
  • Pursuant to Article 18 GDPR, to request the restriction of the processing of your personal data insofar as the accuracy of the data is disputed by you, the processing is unlawful and you oppose its erasure, we no longer require the data, but you need it for the assertion, exercise or defence of legal claims, or you have objected to the processing in accordance with Article 21 GDPR.
  • Pursuant to Article 20 GDPR, to receive the personal data belonging to you that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another data controller.
  • Pursuant to Article 7 (3) GDPR, to withdraw your consent at any time. As a consequence, we will no longer be permitted to continue processing data based on this consent.

If you wish to exercise the above-mentioned rights, please send an e-mail to datenschutzbeauftragter@arburg.com or send us a message using the contact details specified above and in the legal notice ("For the attention of the data protection officer").

Right to object
If we use your personal data to protect legitimate interests within the meaning of Article 6 (1) (1) f) GDPR, you have the right to object to this processing for reasons that arise from your particular situation in accordance with Article 21 (1) GDPR. You may object to the processing of your data for direct marketing purposes at any time without stating a reason pursuant to Article 21 (2) GDPR. To exercise your right of objection, it is sufficient to send us an informal message, for example by e-mail to contact@arburg.com.

Right to lodge a complaint
If you believe that the processing of personal data relating to you violates the General Data Protection Regulation, you have the right, pursuant to Article 77 GDPR, to lodge a complaint with a supervisory authority responsible for data protection.

Data security
We use state-of-the-art encryption methods to protect the security of your data during transmission. We also use appropriate technical and organisational security measures to protect your data against accidental or intentional tampering, partial or total loss or destruction, and against unauthorised access by third parties. Our security measures are continuously being improved in line with technological developments. Subject to any disclosure in accordance with the conditions specified below and unless otherwise stated in this data protection policy, we generally store your data on servers in Germany or elsewhere within the EU. However, we cannot guarantee the security of the data transmitted by you as a user. Any data transmission originating from the user is therefore at the user's own risk.

Disclosure of data

(a) Internal
Your data will be treated as strictly confidential in accordance with the relevant legal provisions. Only those departments that need your data to fulfil our contractual and legal obligations and to carry out our internal processes will have access to it.

(b) Affiliated companies
If personal data is collected by an affiliated company, it is forwarded to ARBURG GmbH + Co KG in Lossburg. The data is transmitted to the server in Lossburg. In addition to the local affiliated company, ARBURG GmbH + Co KG is always also the data controller. Some of the companies affiliated with ARBURG are based in countries outside the EU or the EEA, which may not provide protection of personal data comparable to Germany. The companies affiliated with ARBURG observe the high level of data protection of the GDPR.

(c) Third parties
As part of the processing of personal data for the purposes mentioned in the specific section, selected external service providers may also be used in some cases. These service providers may occasionally have access to your personal data. The service providers process your personal data exclusively on behalf of and in accordance with our instructions in compliance with these data protection provisions and the applicable laws.

Your personal data is only disclosed to other third parties to the extent expressly mentioned in this data protection policy or for one of the following purposes:

  • You have granted your explicit consent in accordance with Article 6 (1) (1) a) GDPR.
  • Disclosure is necessary to assert, exercise or defend legal rights and there is no reason to assume that you may have an overriding interest in not disclosing your information. The legal basis for data processing in these cases is Article 6 (1) f) GDPR.
  • In the event that disclosure pursuant to Article 6 (1) (1) c) GDPR is a legal obligation.
  • Disclosure is permitted by law and, pursuant to Article 6(1) (1) b) GDPR, is required for the settlement of contractual relationships with you.

We may forward personal data to service providers in countries outside the EU / EEA as follows: USA. The level of data protection in the USA is not comparable with that of the European Union (EU). We are committed to a high level of data protection within our corporate group. We will also only forward data to external service providers if it is sufficiently ensured that the data recipient complies with the high level of data protection of the GDPR. This is achieved in particular by concluding standard contractual clauses issued by the European Commission in accordance with Article 46 (2) c) GDPR (available at "https://eur-lex.europa.eu").

Duration of storage
We will only store your data for as long as it is required for the specific purposes. Accordingly, we will erase your data as soon as:

  • The relevant legal basis for processing your data no longer exists.
  • The purpose of processing your data no longer exists.
  • You withdraw your consent to the processing of your data.
  • A legal obligation makes the erasure of the data necessary.
  • You object to the processing of your personal data.

Your personal data will not be erased immediately despite the occurrence of the above-mentioned circumstances if there are statutory retention periods or to preserve evidence within the statutory periods of limitation. For example, the German Fiscal Code (AO) or the German Commercial Code (HGB) stipulate certain retention periods. Personal data that would require a disproportionate effort to erase is exempt from erasure. In such a case, we have a legitimate interest in the storage of your data in accordance with Article 6 (1) f) GDPR.

Updating and changing the data protection policy
This data protection policy is currently valid and is dated July 2024. Due to the further development of our offers or as a result of changes in legal or regulatory requirements, it may be necessary to modify this data protection policy. You can view the latest iteration of the data protection policy at any time at www.arburg.com/en/data-protection/.

Privacy policy - Special part

  • Please choose

ARBURG Website

This section of the data protection policy covers your use of our website. In the following, we explain how we collect your personal data when you call up the website, what we do with it, for what purpose and on what legal basis your data is processed.

Collection and storage of personal data as well as nature and purpose of its use

(a) Log data recorded when visiting our website
When you call up our website, the browser used on your device automatically sends information to us. Whenever you visit our website, the following data is collected without any action on your part:

  • the IP address
  • the date and time of the request
  • the content of the request (actual page)
  • the access status/HTTP status code
  • the amount of data transferred
  • the website where the request originates
  • the browser used
  • the language and version of the browser software
  • the operating system and its interface.

The above-mentioned data will be processed by us for the following purposes:

  • to ensure establishment of a smooth website connection
  • to ensure the comfortable use of our website
  • to evaluate system security and stability
  • for other administrative purposes.

The legal basis for data processing is Article 6 (1) (1) f) GDPR (protection of the legitimate interests of the data controller). Our legitimate interest derives from the above-mentioned purposes for data collection. Under no circumstances will we use the aforementioned data to produce a profile of you.

(b) When using our contact form
When you contact us using a contact form, a chat function or by e-mail, the information you share with us (e.g. your e-mail address, name, telephone number, address and any other information you provide) is stored by us to help us answer your questions or process your inquiry.

The processing of data for contact purposes takes place in accordance with Article 6 (1) (1) a) GDPR on the basis of your voluntarily granted consent.

We delete the data produced in this context once storage is no longer necessary, or limit their processing where statutory retention requirements apply.

(c) When registering for our newsletter
If you give consent, you can subscribe to our newsletter(s), which will provide you with the latest information from the field of plastic injection moulding, additive manufacturing as well as new service developments and interesting offers from ARBURG GmbH + Co. KG.

Your e-mail address is the only mandatory data we require to send you the newsletter. Additional information is voluntary and will be used to help address you personally.

We use the so-called double opt-in procedure for subscriptions to our newsletter(s). This means that after you have registered, we will send an e-mail to the e-mail address you specified, asking you to confirm that you wish to receive the newsletter. If you do not confirm your subscription within 7 days, your information is automatically deleted. In addition, we also store your IP addresses and the logon and confirmation times. The purpose of the procedure is to verify your registration and, if necessary, to inform you about possible misuse of your personal data. After we receive your confirmation, we save your e-mail address as well as other information that you provide during the newsletter subscription, for the purpose of sending you the newsletter.

The legal basis for the above-mentioned data processing is Article 6 (1) (1) a) GDPR (voluntary consent).

You can withdraw your consent to receive the newsletter(s) and unsubscribe from the newsletter(s) at any time. You can withdraw your consent by clicking on the link provided in each newsletter e-mail, by sending an e-mail to contact@arburg.com or by sending a message to the contact details given in the legal notice.

General note on the obligation to provide data
You are under no legal or contractual obligation to provide us with your personal data.

Use of service providers
To provide support and for administrative tasks in connection with our website, we use selected external service providers. These service providers may occasionally have access to your personal data. The service providers process your personal data exclusively on behalf of and in accordance with our instructions in compliance with these data protection provisions and the applicable laws.

Cookies
We use cookies on our website. Cookies are small text files stored on your device that are associated with the browser you use and that provide us with certain information. However, this does not mean that we immediately gain knowledge of your identity.

On the one hand, the use of cookies helps us to make it more convenient for you to use our offering. For example, we use so-called session cookies to detect that you have already visited individual pages on our website. These are automatically deleted when you close your browser. Moreover, we also use temporary cookies to enhance user friendliness that are stored on your terminal device for a specified period. When visiting our website again to use our services, it will automatically recognise that you have visited us before and retrieve the inputs and settings you have made earlier on (e.g. selected language) so that you do not have to re-enter them.

The data processed by cookies is required for the purposes mentioned to protect our legitimate interests pursuant to Article 6 (1) (1) f) GDPR.

For another thing, with your consent, we use cookies to record the use of our website statistically and to evaluate it for the purpose of optimising our offering (see "Web analysis"). Your consent data (consent yes/no, time stamp, data volume, data attributes, controller ID, processor ID, consent ID) is stored for documentation purposes.

You can configure your browser settings as desired and, for instance, refuse to accept any third-party cookies or any cookies at all. Please note that you may not be able to use all features of our website and/or that the user experience may be considerably limited if you reject cookies.

The legal basis for the use of cookies is Article 6 (1) (1) a) GDPR (voluntary consent), provided that you have consented to this use, Article 6 (1) (1) c) GDPR (fulfilment of a legal obligation), if we are legally obliged to prove consent (Article 7 (1) GDPR) and Article 6 (1) (1) f) GDPR (protection of the legitimate interests of the data controller).

Web analysis
We use the "Matomo" web analysis software from InnoCraft Ltd. which statistically evaluates data to analyse user behaviour patterns. By using this web analysis service, we want to ensure that our website is designed and optimised on an ongoing basis and to statistically track the use of our website in order to optimise our offering.

The "Matomo" web analysis service uses so-called "cookies", text files that are stored on your computer and that allow us to analyse your use of the website. On this website, we only use session cookies that will be deleted automatically when you close your browser. Pseudonymised usage profiles can be created from the collected data and evaluated for the above-mentioned purposes. The information on your use of this website generated by a cookie is forwarded to the provider, InnoCraft Ltd., for the purpose of storing it in the cloud.

"Matomo" cookies are only set with your expressly given consent. Once you have given your consent, you can revoke it free of charge at any time with effect for the future by clicking here.

The legal basis for the use of "Matomo" cookies and the data processing based on them is Article 6 (1) (1) a) GDPR.

This website uses Matomo with the "AnonymizeIP" extension. This means that IP addresses are processed in truncated form to exclude any direct personal reference. The IP address transmitted by Matomo from your browser will not be associated with other data collected by us.

Details of the third-party provider and privacy policy: InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand; https://matomo.org/privacy-policy/.

Social media
On our website, we use links to the Facebook and LinkedIn social networks as well as to the YouTube video portal.

The social networks are included on our website simply as links to the corresponding services. No data is transmitted to the services unless you click on the relevant images. Once you click on the integrated images, you are redirected to the website of the respective provider. Only then is user information transmitted to the relevant provider.

Addresses of the respective providers and URL with their privacy policies:

(a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; www.facebook.com/policy.php; further information relating to the gathering of data: https://www.facebook.com/help/186325668085084. Facebook invokes the EU standard contractual clause; https://www.facebook.com/about/privacy/legal_bases; https://www.facebook.com/policy.php.

(b) LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; https://de.linkedin.com/legal/privacy-policy?src=li-other&veh=www.linkedin.com LinkedIn relies on standard contractual clauses approved by the European Commission as a legal instrument for data transfers from the European Union https://www.linkedin.com/help/linkedin/answer/62538/datenubertragung-aus-der-eu-dem-ewr-und-der-schweiz?lang=de.

YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA; https://www.google.de/intl/de/policies/privacy. Google, parent company of YouTube, LLC, also processes your personal data in the USA and invokes the EU standard contractual clauses, https://policies.google.com/privacy/frameworks?hl=de&gl=de; https://privacy.google.com/businesses/controllerterms/mccs/.