Technical Service

Minimised downtimes, smooth production

Playing it safe, worldwide – our service offering is also precisely tailored to your needs. This includes our customer service hotline for direct telephone support, competent service technicians who are quickly available on site, as well as service and inspection contracts.

All of our service technicians are trained according to the same high standards. Preliminary remote diagnosis, for example using the ARBURG Remote Service (ARS) option, is even faster than an on-site service call-out. Alternatively, use our preventive maintenance option to ensure that your machines never grind to a halt.

With our Service Newsletter, you receive tailored information, for instance in the areas of maintenance, repairs and spare parts.
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Highlights

  • Fast assistance through country-specific telephone diagnosis hotlines or e-mail addresses at headquarters and in the subsidiaries
  • Centrally trained service technicians for worldwide, standardised high-quality support services
  • Inspection contracts covering intervals of 12 or 24 months are offered to ensure lasting high machine availability
  • Modifications, retrofitting, repairs, technical customer support - here too, we offer quick, individual and expert assistance

Service offerings

ARBURG Remote Service (ARS)
Our ALLROUNDER injection molding machines can be equipped with a service router featuring an integrated firewall, which enables us to access the machine control system remotely via a secure and encrypted data connection. You can actively enable the relevant authorization whenever required. This means that our experts can quickly and efficiently analyze problems remotely. This saves time and money.

Preventive maintenance
Replacing components before they fail: Fixed, plannable maintenance intervals enable you to avoid wear, consequential damage and unnecessary downtimes, while also increasing the service life of you machines. Higher availability and efficiency makes your molded part production significantly more cost-efficient.

Repairs
Repair can be the most cost-effective solution for older ARBURG machines. Our repair department checks, cleans and inspects components and draws up preliminary findings. Decide for yourself whether you would prefer to repair or replace a defective part.