This was our seventh live broadcast

The perfect service

The seventh episode of arburgXvision, broadcast on 29 July 2021, presented the following topic: "The perfect service – quick help when it counts". Confident and to the point – viewers were in capable hands as the ARBURG experts explained everything you need to know about service in this interactive, online TV episode.

Reliable and high-quality service
Lars Langner, Director After Sales Service, and Uwe Klumpp, head of Product Training, were the guest ARBURG experts in the studio. Benjamin Gnegel and Tobias Feigenbutz from the trainer team at Product Training were live on site at the ARBURG Training Center, providing valuable practical tips on maintenance and upkeep of machine capability.
The episode focussed on digital services, efficient maintenance and servicing, reliable machine technology and well-trained staff – all of which are requirements for avoiding standstills and ensuring reliable and efficient production of high-quality plastic parts.

Interactive questions and summary
During the final panel discussion with host Guido Marschall, the experts summarised the main findings of the episode and answered viewers’ questions.

Summer break – next episode on 30 September 2021
After the summer break, arburgXvision will continue: on 30 September 2021, we will take a deep dive into the GESTICA control system and how it can be used to easily master even complex machines and processes. In the eighth episode of arburgXvision, Jürgen Peters, head of Software Development, and Miriam Lauble, technical sales manager, will provide an exciting overview of the innovative features of the control system that was developed in Lossburg and "Made by ARBURG".

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