Team changes for future success

Steve Thomson takes over as Managing Director from Colin Tirel, who retires on 28 November after 27 years’ dedicated service at ARBURG. Steve joined in November 2024 and has over 30 years’ moulding industry experience.

After Sales Support Engineer Kim Sharpe will also leave the company in November, after an exceptional 40-years’ service. Jake Warnock will replace Kim in a new expanded role that reflects his knowledge.  With over 10 years’ experience as a Senior Service Engineer, Jake will support both ARBURG’s service engineers on the road and customers directly. He will also be available for customer visits when complex issues arise. Additionally, Jake will be involved in larger projects alongside the Automation and Application Engineers.

Matthew Faries will replace Roger Talbot as Service Controller from 4th May 2026. Roger will retire from ARBURG Ltd. on 1st May 2026 after more than 30 years’ dedicated service.

Matthew will become ARBURG customers’ main point of contact for all service issues and for arranging service visits with our engineers. He has more than 10 years’ experience with ARBURG as a Senior Service Engineer.

As Jake and Matt transition from their roles as Senior Service Engineers, ARBURG has recruited two new Service Engineers who will join the company on 5th January 2026.

In addition, Freya Barnett joined ARBURG Ltd. in October as Sales/After sales Administrator. Part of Freya’s job will be to improve the link between the sales and after-sales teams to ensure good communication and coordination, as well as to increase ARBURG’s online brand and social media presence.

Part of the company’s new strategy is to bring staff closer together and communicate more.

“The introduction of Matthew Faries and Jake Warnock to the internal after-sales team brings valuable, up-to-date knowledge from the field,” says After Sales Manager Alex Gall. “Their expertise covers not only service but also automation, turnkey solutions, and applications. Having them based in the office will greatly improve collaboration with our automation and application engineers. Jake will also play a key role in larger projects to ensure they run as smoothly as possible”.

ARBURG’s internal technical team now comprises former service engineers Stephen Redman-Windsor, Jake Warnock, and Matthew Faries, who together have 30-years’ combined service. “They will also help strengthen the link to our digital after-sales products, which is growing all the time,” Alex adds.

Steve Thomson, ARBURG Ltd.’s new Managing Director, says, “We are undergoing a period of change in recruitment. More is expected of each team member, and we are bringing in Freya to support our marketing. Our goal is to train all staff to a level that reflects the very high standard of service our customers expect from ARBURG. That is our priority”.

“Together with our parent company, we will offer an expanded training portfolio to our customers. This will leverage the expertise of newly onboarded staff and make full use of our excellent facilities in Lossburg, Germany.”

ARBURG Ltd. is looking forward to two additional engineers joining the business in January. They will be fast-tracked onto the training program in Lossburg soon after joining. “We have also taken on Jake Wills as an apprentice in September who will follow his apprenticeship all the way into the service department,” adds retiring managing director, Colin Tirel.