arburgXworld: Delighted customers
Simple and intuitive digital ARBURG world
The digital customer portal "arburgXworld" has been available to customers since 2019. What experiences have you had with arburgXworld so far? What added value does the customer portal bring them?
Would you like to use our digital ARBURG world? Entry-level access to our customer portal is free of charge and can be expanded at any time with apps and functions, some of which are subject to a fee.
Register now at www.arburgXworld.com.
Making use of the advantages of the customer portal
People who have already registered on the customer portal usually use several apps to achieve greater efficiency in their own business processes and services. A number of customers have reported their experiences:
Kathrin Gruber, Managing Director of Wartenfelser GmbH & Co. KG, Hemhofen, Germany
"As a designer of injection moulds and manufacturer of technical plastic parts, we are the second generation of the ARBURG family and have therefore been a loyal ARBURG customer for over 30 years. Of our 64 injection moulding machines, 55 are ALLROUNDERs. We regularly require spare parts at short notice in order to permanently maintain full process reliability. The new platform arburgXworld has been supporting us with this significantly since the summer of 2019. We mainly use the 'Shop' app to quickly research and order the parts we are looking for, and the visual presentation is also very helpful. Machine-specific exploded drawings also help save time identifying spare parts. What's more, the 'Order history' and 'Invoices' navigation links are useful as a supplementary archiving system in addition to our own paperless document management and archiving system."
Gerd Winter, Head of Injection Moulding at Otto Dunkel GmbH, Mühldorf a. Inn, Germany
"ODU is one of the leading international suppliers of connector systems and employs 2,300 people worldwide. With 53 ALLROUNDERs, ARBURG provides the lion's share of our total of 66 injection moulding machines. We have been using arburgXworld since June 2019, particularly the 'Shop' and the 'MachineCenter'. A considerable advantage for me is how easy it is to search for spare parts thanks to the exploded drawings. The documentation of all orders, deliveries, offers, and invoices is also very helpful. The MachineCenter provides easy access to operating instructions, spare parts lists, and circuit diagrams. This enables our electrical and maintenance departments to obtain information quickly and easily."
Tim Övermöhle, arburgXworld key user at Pöppelmann GmbH & Co. KG, Lohne, Germany
"We have been using arburgXworld since March 2019. Our main focus is on maintenance, but also on the commercial sector for purchasing and material planning. A few days after ARBURG went live with the new arburgXworld, we registered there too. The specific apps we work with are the 'Shop', 'ServiceCenter', 'Calendar' and 'MachineCenter' apps. The apps used both by our commercial staff and our colleagues in Maintenance. We use the 'Shop' app particularly often and very gladly, since this is where the online orders are placed. In addition, prices, availability or product data can be accessed via the 'Shop' app. All in all, the app offers many advantages. Machine data and parts lists of machines can be accessed, service tickets in case of problems with machines or technical queries can be created online and orders can be processed online around the clock. This ensures faster throughput, as prices and conditions can be accessed online and spare parts availability can be viewed directly."
Martin Spelthahn, Technical Support at Swoboda Wiggensbach KG, Wiggensbach, Germany
We currently have 49 ALLROUNDERs in operation. We were among the first to test arburgXworld after its presentation at Technology Days 2019. The visual presentation is modern and appealing and the handling of the application is practicable – even if small things like an internal expert filter are still missing. Our maintenance department regularly makes use of the provision of machine documentation and spare parts lists in the 'MachineCenter' and in the 'Shop', while orders are placed centrally via our purchasing department using SAP and the arburgXworld shop. We don't really use the 'ServiceCenter' at the moment as we can repair most machine downtimes without support. However, the documentation and spare parts lists provided on the portal are very useful for troubleshooting and repairs. I used the app myself for testing. I imagine we will use it more often as soon as we have in-house equipment available and I found the option to take photos and videos to be very helpful".
Alexander Wittig, Head of Injection Moulding Maintenance at HK Cosmetic Packaging GmbH, Coburg, Germany
"I mainly use the arburgXworld 'Shop', which works smoothly for the most part. If articles can't be ordered online, we arrange for the spare parts service to place an offer there, which I can then move to the shopping cart. Together with the spare parts lists stored in the MachineCenter app, finding and ordering has become much easier and more efficient. It's also worth mentioning that older machines back to 2003 are still maintained in the portal."
Holger Albrecht, Manufacturing Engineering Plastic Components, Seat Belt Systems, at ZF Automotive Germany GmbH, Alfdorf, Germany
"At our location, we are currently working with 81 ALLROUNDERs in sizes 170 U to 920 H and 1500 T with various MULTILIFT robotic systems. "We have been using arburgXworld with the 'Calendar', 'Configuration', 'MachineFinder', 'ServiceCenter', 'SelfService', 'DataDecoder', 'MachineCenter', 'VirtualControl' and 'Shop' apps very extensively since April 2019. We've been particularly impressed by the 'Shop' app with excellent information on current orders, deliveries, and invoices, plus the spare parts search with availability and costs The 'MachineCenter' offers a great opportunity to download machine documents, as is already known from the ARBURG host computer system (ALS). The 'SelfService' tool is a great help to our Maintenance department with troubleshooting and repairing faults, and MachineFinder helps us check the optimum injection unit using material and parts data. VirtualControl provides support with component sampling and optimisation, and 'Calendar' is ideal for information about planned service visits."