A comprehensive service not only needs to include a functioning regional information system, but also a spare parts service which can run a world wide check to ascertain availability at all subsidiaries in order to identify how quickly a part can be supplied. Furthermore, at headquarters and at various subsidiaries, a helpline service is available to answer questions and solve minor problems, completed by a well-stocked spare parts warehouse, well-founded application technology consulting, as well as training courses on a variety of injection-moulding topics.